Terms of Use of Prokopakis Handicraft Online Store

GENERAL
The use of the electronic pages and services of www.viotexniaprokopakis.gr by the visitor / user presupposes his unconditional agreement with the following terms of use, which apply to all the content included in its website. Therefore, the visitor / user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and their content. The visitor / user is kindly requested to check the content of the terms of use for possible changes. The continued use of www.viotexniaprokopakis.gr  even after any changes means the unconditional acceptance of these terms by the visitor / user.

GENERAL TERMS

The website www.viotexniaprokopakis.gr  is the official online store of Prokopakis Nikolaos with TIN: 051450810 DOY: Heraklion, Headquarters: Karterou 30 Heraklion with activity the ” Handicraft &Trade of drowry items-Linen”. Calls can be made to 2810241428 & 6944569529 for a fee according to the pricing policy of your telecommunications provider, e-mail: info@viotexniaprokopakis.gr. The constant goal of our business is to provide the best possible service to our customers. This e-shop enables both our customers and all internet users to be informed immediately about the products offered by our company, to make their purchases electronically as well as to create a user account that will facilitates them in their purchases. On our website we provide our customers with the opportunity to be informed about existing stocks.

  1. COPYRIGHT

All the design of the website, the text, the graphics, the selection and its settings, are the intellectual property of the company PROKOPAKIS HANDICRAFT and are protected according to the relevant provisions of Greek law, European law and international conventions. All rights reserved.

  1. PERSONAL DATA POLICY

Individuals who visit www.viotexniaprokopakis.gr (users) may browse its websites and use its services and content either as regular visitors or as registered users and for the processing of their personal data by reason of this access this policy applies.

 Every user who wishes to make an online purchase from www.viotexniaprokopakis.gr has the option to choose 2 ways to complete it: either as a visitor or as a registered user.

3.1. LEGALITY AND PURPOSE OF PROCESSING, UPDATING AND UPDATING DATA

The company under the name PROKOPAKIS HANDICRAFT is responsible for the processing of personal data of the visitor / registered user and controls the processing of his data which complies with Law 4624/2019 (A! 137) “Personal Data Protection Authority, implementing measures of the General Regulation of Personal Data 2016/679 / EC for the protection of natural persons against the processing of personal data, incorporation in the national legislation of Directive (EU) 2016/680 and other provisions “as well as the maintenance of certain provisions of Law 2472 / 1997 according to article 84 of law 4624/2019.

PROKOPAKIS HANDICRAFT Company informs the users of its website the following:

3.1.a For the processing of user data for the purpose of content navigation and online shopping on the website of www.viotexniaprokopakis.gr, PROKOPAKIS NIKOLAOS relies on the following legal bases:

  • Execution of a contract (Article 6.1.b GKPD): In order to achieve the purpose of executing the contract of sale remotely or to take action at the request of the user before concluding a contract, and, in particular, to enable the user to complete orders at viotexniaprokopakis.grit is necessary to process the personal data provided by him during the registration and registration of his order in the order registration form and the recording and monitoring of his transactions. The purpose of this basic data processing is for each user, the completion of the specific order, the communication and sending of informational messages regarding the stages of the processing of the order, the provision of clarifications related to the order and in general the analysis and information about purchases has delivered, the delivery of the order at the place of his choice, its confirmation and identification in every necessary case and his information about the existing stock at www.viotexniaprokopakis.gr per product in the optical store of the Company PROKOPAKIS HANDICRAFT.
  • Legal interests (Article 6.1.f GCC): Some form of processing of personal data is necessary for the improvement of the services of the company PROKOPAKIS HANDICRAFT, the detection of fraud or misuse, any cooperation with judicial and regulatory authorities. Also for the regular information of the visitor and / or the registered user through telephone communication, mail, e-mail, mobile phone message (SMS) or any other suitable means of communication in his contact details, legally acquired in the context of the use of viotexniaprokopakis.gr,  for the products and services of the company PROKOPAKIS HANDICRAFT in the context of their transactional relationship (article 11 par. 3 of law 3471/2006) and if the user does not object in this communication.
  • Legal obligation (article 6.1.c GKPD): some user data are kept for the compliance with legal obligation of the company PROKOPAKIS HANDICRAFT as for tax and accounting purposes.

3.1.b Every registered user has the right to access, correct and update his personal data that he discloses and must disclose as soon as possible to the company PROKOPAKIS HANDICRAFT. any change of the personal data that he has declared his registration in the online store of the company PROKOPAKIS HANDICRAFT for his better service.

3.2 Processing and type of personal data – Visitor / registered user rights.

 

  1. a) Processing of Personal Data: The company PROKOPAKIS HANDICRAFT in case of online purchase will process the personal data of the user as they are declared by him during the creation of his account and / or his order in the data entry form, in order to complete his specific order through of our online store. Each user of the online store viotexniaprokopakis.grhas the opportunity to choose 2 ways in order to complete an online order and declare his personal data:

 

1)As a simple visitor: In this case his personal data will be kept in the records of the company PROKOPAKIS HANDICRAFT for forty (40) days from the delivery or completion of the specific order and their processing will concern exclusively the execution of the contract of sale by distance. However, the data proving the transaction will be retained for tax purposes (invoice receipt) and its contact data will be used by PROKOPAKIS HANDICRAFT for commercial communication purposes, unless the user has stated that he does not wish such communication.

 

2) As a registered user of the online store: In this case the registered user has created a user account (user account) in our online store and his personal data will be kept in the files of the company PROKOPAKIS HANDICRAFT until he requests their deletion. Once a year the company PROKOPAKIS HANDICRAFT will ask the registered user to confirm the correctness of the data it maintains and to update them if there are changes. The registered user can change or correct his data at any time by logging in to his account at www.viotexniaprokopakis,gr  (login) with his username and password.

 

  1. b) Type of Personal Data

 

In particular, the personal data that must be provided by each user (whether buying as a visitor or as a registered user) in order to carry out any transaction through the online store (www.viotexniaprokopakis.gr) of the company PROKOPAKIS HANDICRAFT and to place orders for its products are the following:

 

  • his full name
  • the shipping address of the products
  • the billing address of the order (in case it is different from the shipping address)
  • invoicing details (in case payment by invoice has been selected)
  • the number of a contact telephone
  • his e-mail address.

 

In addition to the above, PROKOPAKIS HANDICRAFT also collects and stores the following personal data only for registered users:

 

  • order history
  • frequency of visits
  • products in the cart or favorites list
  • participation in promotions.

 

In the case that a product or service is requested to be delivered to a third  person other than the visitor or registered user, the user has to know that it will have full responsibility for the information and full consent of the person designated as the recipient, for the disclosure of personal of the data to the company PROKOPAKIS HANDICRAFT for the sole purpose of delivery to it, of the relevant products and assumes full responsibility for any claims of this person against the company PROKOPAKIS HANDICRAFT

 

The credit card details used by the visitor or the registered user are not stored in PROKOPAKIS HANDICRAFT storage media during the transaction but are registered directly in a secure environment of the partner company (Euronet) that has undertaken the routing of the cards.

 

The visitor and the registered user are also informed that for the communication of the company PROKOPAKIS HANDICRAFT with him, in the context of article 11 par. 3 of law 3471/2006, he processes the contact details that he has declared. Also, when updates are sent via SMS / viber / email etc to the registered user for changes in the terms of use of www.viotexniaprokopakis.gr with a hyperlink (link), it is possible to record the IP address of the electronic device (mobile, tablet, computer, etc.) to prove that the registered user has received the update.

 

c)Data recipients

For the necessary data to serve each of the above processing purposes and within the responsibilities of each recipient, the recipients of the user data may be:

  1. The responsible employees of the company PROKOPAKIS HANDICRAFT
  2. The tax, etc. auditing, supervisory and independent authorities in case of relevant audit.

iii. The company that provides customer service management services for physical and online stores as well as members of the loyalty cards (CRM services) of the company PROKOPAKIS HANDICRAFT. and which has undertaken, inter alia, the registration, updating, updating and maintenance of the database with the data of the members as executors of the processing on behalf of the company PROKOPAKIS HANDICRAFT and in accordance with its instructions and registered orders and / or any other company future in the company PROKOPAKIS HANDICRAFT the same services in replacement or in cooperation with the above company.

  1. External partners providing internet services, warehousing and ordering, courier or bulk shipping, product installation and sales data analysis services, e-commerce service providers and customer service call centers with PROKOPAKIS HANDICRAFT special strict terms of processing of personal data that have been agreed with the company PROKOPAKIS HANDICRAFT as Head of Processing.

 

During the registration, access and / or processing of the personal data of the visitor and the registered user, the employees and added of the company PROKOPAKIS HANDICRAFT are committed to fully comply with the provisions of the European General Regulation 2016/679 on Data Protection as well as with the current Greek legislation regarding the protection of personal data of law 4624/2019 etc. PROKOPAKIS HANDICRAFT enquires its employees, webmasters, and third-party affiliates to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of visitors ‘/ subscribers’ personal data). users who process and possess and implement procedures for the management and processing of personal data in a lawful manner and protect them in accordance with the GCP.).

For sending communications via SMS and OTT messaging services (such as Viber, WhatsApp, etc.) the company PROKOPAKIS HANDICRAFT uses the notified mobile phone numbers that are legally processed. For more information about the processing of your data by these services and applications, see the respective terms and privacy policies applied by the respective OTT service providers and mobile providers.

  1. d) Data subject rights:

Every visitor or registered user, as a data subject, can exercise his rights at any time, as provided in the General Regulation of Personal Data Protection 679/2016 Ε.Ε. and in particular Articles 12 to 23 thereof and national law and in particular:

i). the right to information and access to data processed by the company PROKOPAKIS HANDICRAFT

(ii) the right to restrict the processing of its data

(iii) the right to rectify or delete part or all (right to be forgotten) of his personal data

(iv) the right to object to the processing of his personal data

  1. v) the right to the portability of its data.

 

  1. e) Retention Time of Personal Data:

The personal shopping data of the user who makes purchases as a regular visitor will be anonymized (40) days from the completion or cancellation of his specific order. The personal data of the registered user will be kept until the registered user requests the deletion of his account. However, some necessary personal data concerning their purchases as well as the information for the processing of their data may remain as information for the visitor and the registered user in order to prove the legitimacy of the processing of their data by the company PROKOPAKIS HANDICRAFT and safeguarding the legal claims of the parties. The data collected due to your communication with the company PROKOPAKIS HANDICRAFT, either through the online contact form at www.viotexniaprokopakis.gr  or by email or by phone, are anonymous two (2) years from the date of contact.

 

The company PROKOPAKIS HANDICRAFT declares that no other use of the personal data of the users will be made for purposes other than those mentioned in these terms without the prior information and, where required, the explicit consent of the subject.