RETURNING METHOD

The conditions and terms written below are for all products that are bought from our website www.viotexniaprokopakis.gr 

According to the law (N.2251/1994) you have the right to return the product within 14 days after you have received it.

You can make your request by calling at +302810241428 (working hours) or by sending an e-mail at info@viotexniaprokopakis.gr in order to let us know about your request

CANCELATION OF YOUR ORDER

You can cancel your order from our website.

To confirm your cancelation, you can send an e-mail at info@viotexniaprokopakis.gr    or call us at 2810241428 & 6944569529 (working hours).

In case you have already proceed to the payment but your order hasn’t been sent to the courier service, then we are going to return the money corresponded within 10 days, with the same way you have paid (credit card, bank deposit, My Bank).

In case your order has been already delivered to the courier service, then the money will return to you in the same way you have made your payment, (by credit card, bank deposit, My Bank) as soon as the products returns back to PROKOPAKIS HANDICRAFT Company.

After the receipt, returns can be done only in case of proven defectiveness of the product and only within 3 days. The purchaser has to prove the quality and the number of the product at the receipt, to write down on the delivery note every complaint and if he agrees with the receipt of the product, he has to sign clearly on the delivery note. After 3 days from the receipt and if you haven’t signed the objection note, then that means that you totally accept your product.

Products must be return in the same condition as the receipt and you are charged with the returning costs.

Products must have all of their stickers on, be unused and on their original state and in their original packaging.

For more information or clarifications we are able to help you and you can call us at +302810241428 or +306944569529 (working hours)